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In a statement released on Twitter via Long Reply dated April 1, TWC said:
There have been recent reports of our expanded plans for consumption based billing in Austin and San Antonio, Texas. There are some reports and posts of customers’ bills automatically increasing that are not true and we hope the following clarifies some of the inaccuracies out there.Later that day, a secondary statement said:
Consumption based billing will enable customers to choose a tier that makes sense for them. The vast majority of our customers will see no difference in their monthly bill.
When this does roll out in late summer, all customers will have access to a “gas gauge” that will enable them to track their consumption against their current plan. They will have three months to get comfortable with the gauge before bills hit.
This three month grace period will also allow customers to gauge their monthly usage to find a plan that fits their needs. We don’t want our customers to have any unpleasant surprises.
Some of our customers may actually save money by “right-sizing” to a plan that meets their needs and we will be happy to help them choose a plan that works for them. Customers will be free to adjust their consumption tiers at any time and no longer will average users have to subsidize the heavy use of the few. This concept allows customers to decide how much they need or want from their internet service.
As you may know, we’ve been trialing consumption based billing in Beaumont, Texas for several months now. This test has been successful and we now know we can make this work from a technical perspective to accurately measure our customers’ consumption. Our customers have requested larger usage limits to fit their internet usage needs and we’re taking this into consideration as we build a variety of tiers. We do plan on adding a super-tier, with 100 Gigabytes.
Ultimately, there will be something for everyone at a price point that they can be comfortable with. We’ll keep you posted on further developments.
While we understand there is interest in this program, just as there was interest when it was first launched in Beaumont last year, we want to stress we are only in the data collection phase for the San Antonio and Austin areas.Let these people know what you think about their proposed bandwidth cap 'tests' (which have already taken effect in Rochester, NY) by email, Twitter, or plain old phone call.
It is inaccurate to equate the published data usage in Beaumont with the data usage in San Antonio and Austin, especially since the data has not been collected for these areas.
By testing the program in Beaumont, it gave us the opportunity to fine tune the technology we need to accurately measure consumption usage.
What we found in Beaumont was customers had more available options that best fit their internet usage - very similar to mobile phone calling plans.
Our goal is to provide all our customers with a plan that accurately creates tiers that work best to meet their internet needs.
Contact realideas@twcable.com with all complaints/comments for TWC.
Rochester TWC Contact Information:
Customer Service 585-756-5000 or 1-800-756-7956
Level 3 support number: 1-585-756-1119
Colleen Bernard at TWC Customer Care: 585-756-1202
Austin TWC contact info: Customer service: 800-418-8848
San Antonio TWC info: Customer service: 210-244-0500
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